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Corporate & Social Event FAQs

 

1.      How do I reserve my event date?

To officially book your event, we will need a fully signed contract, credit card on file, and a deposit. The deposit will vary depending on the Ballroom rental price

 

2.      Are there any fees or tax on the room rental, food, or beverage?

Yes, all food and beverages are subject to 20% Service Charge and then sales tax. All venue rental pricing is subject to sales tax.

 

3.      Is gratuity included?

No, we do not require gratuity. The Service charge is NOT gratuity. Part of it does go to staff on their paychecks as income. The rest is used for overhead costs of the venue.

 

4.      Do you have an Event Coordinator?

Yes, the Event Coordinator will be with you every step of the way! She will help you create the agenda, detail the set up, choose the menu, and make a diagram. If requested, she can also be there the day of to ensure the set up is correct, meal service is punctual, and to introduce you to the Banquet Captain (supervisor of the Banquet Staff)

 

5.      Do you have more than one event a day?

Yes, we do sometimes have multiple events in progress. We will ensure that other events do not disrupt your own in any way.

 

6.      Do you have preset event times?

No, but due to the logistics of our Golf Course outdoor events need to be at 4pm or later. Our Room Rental is for 4 hours at a time.

 

7.      Do we have to use your preferred vendors?

Our preferred vendors are the best in the area and have all worked with us in the past but, no, you do not have to use them. We allow all vendors with or without business licenses.

 

8.      Do you have a Food and Beverage Minimum?

Yes, we do have Food and Beverage minimums (before service charge and tax) which vary depending on room rented, day of the week, and season. Please contact the Sales Manager for more information.

 

9.      Do you have preset blocks of time for events?

No, we do not have set times for events. Since The Ridge can host multiple events, it is first come first serve.

 

10.  How late can my event go?

We do not have any restrictions as to ending times. Per our liquor license, we do have to stop serving alcohol at midnight.

 

11.  Do I need “Event Insurance”?

We do require it on a case by case basis depending on type of event and number of guests.

 

12.  Do you have payment plans? How do we make payments?

We do not have set payment plans, we only require the base price of the Ballroom rental up front to secure the date. You will pay the taxes on it with your other payments. The final payment for all food, bar packages, and rentals must be received no later than 14 business days prior to the event date. To make a payment, you would contact the Sales Manager. A receipt and updated invoice is provided after every payment via email.

 

13.  When do you need my final headcount?

We need your final counts no later than 7 business days before your event. The count may go up after that time, but not down. You will be responsible for paying the amount on the Invoice sent with your final numbers. If the guest count increases after the final count is given, we may invoice you for the extra guests after the event.

 

14.  How many guests can fit in the Ballroom for the Reception?

If you do a plated dinner, we can fit up to 230 with 23 round tables of 10 guests at each. If you have a buffet dinner, we can accommodate up to 200 guests.

 

15.  How many guests can fit in the Restaurant and Ballroom combined?

Plated dinner receptions can fit 300 guests and a Buffet reception could be for up to 280 guests.

 

16.  Is there an additional Room Rental for the Restaurant?

Yes, the price varies on time of year. Please contact the Event Sales Manager for a quote.

 

17.  Is there adequate parking for our guests?

Yes, we have a spacious paved parking lot as well as a gravel lot across the street that is used for overflow parking.

 

18.  Does the Coordinator or Ridge Banquet Staff help with decorating?

We kindly ask that you assign a guest or employee to ensure that all decor is set up. The Coordinator may be able to assist before the event, but will not be responsible for decor. The Ridge staff will light tea lights and/or LEDs, but will not be able to decorate.

 

19.  Is there any alcohol included with the Lunch or Dinner Menus?

No, there is no alcohol included in any of the menus. However, we do include a Beverage Station with regular and decaf coffee, hot tea, iced tea, and lemonade. If your event is in the Executive Board Room, then you and your guests will have access to the Restaurant Bar where they can purchase drinks. If the event is in the Ballroom, we will set up a portable full Banquet Bar with bottled beer, wine, liquor, and canned sodas.

 

20.  Can I bring my own beer, wine, or liquor?

Our liquor license does not permit any outside beer or liquor. We can special order some alcohol from our distributors depending on availability. Outside wine can be brought in and served for a corkage fee. Prices depend on size of the bottle.

 

21.  Do we have to be cleaned up and out of the venue at the event conclusion time?

No, at the conclusion time we will turn on the lights all the way and have the DJ stop playing music if there is one. You and your guests/employees will then have time to take any decorations you will like to keep. If you have any one time use decor, then we can throw them away for you.

 

22.  If I need to reschedule or cancel my event after the deposit is made, what is your refund policy?

If you reschedule we will transfer all payments made on your original date to your new date; there is no refund. If you cancel your event, we will need a written notice signed and given to the Sales Manager. If/when we rebook the date, then the deposit will be refunded via check in the mail. No other payments made toward the event will be refunded.